It is enough to fill your information once in full during your first reservation. After your reservations, you just need to check your flight code and your transfer time and make the correct entry. If you want, you can log in to your account and enter updated information.

Your transfer vehicle is waiting for you for 60 minutes from the moment your plane lands. In case of delay at the exit of the area, please contact Air Transfer Lines.

After your reservation, the picture of our driver and the license plate of our vehicle are sent to you by e-mail. In addition, our vehicles have Air Transfer Lines logos.

You don`t have to worry. The query tools in the Air Transfer Lines system constantly control the flight time of your aircraft from your flight code. If your flight is delayed, our system automatically notifies the driver and the driver waits until you leave.

In case of any change or cancellation in your reservation, it will be refunded to your credit card or account between 3-10 business days without any fee deduction. We do not intervene early or late, since the relevant bank runs the return period.

Turkish Airlines Miles & Smiles mileage points are uploaded to your TK account at the end of the month of your transfer.

The security e-mail address is that after your trip, a family member or friend is aware of all your travel steps starting from your flight and reaching the hotel. It was first developed for possible internet and transportation problems. When your plane lands or when you get on the transfer vehicle and arrive at the hotel, "Hello, Our guest has left the airport and boarded our transfer vehicle", "Hello, our guest has reached the hotel." Informative mail is sent to your family or colleagues in their formats. It totally depends on your request…

If you forget any of your items, all you have to do is write to the live support section of our site, call our call center or create a support request from with in your account. Your item will be delivered to you as soon as possible.

Our vehicles are disinfected after every transfer. Between each transfer process, 20 minutes of time are reserved for vehicle cleaning and ventilation.

Yes. If you inform during the reservation, you can get your service with our special vehicles that will provide your transfer service. Reservations made 12 hours before are also valid.

Yes. If you specify during the reservation, you can benefit from our baby seat service. Reservations made 6 hours before are also valid.